At MIJADE Fashion, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free return and refund policy. Please read the following guidelines to understand our return process:
Returns
You may initiate a return within [X] days from the date of delivery.
To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.
The item must be in its original packaging, including any tags, labels, or accessories.
We recommend returning the item in its original shipping box or a sturdy packaging to ensure its safe return.
Return Process
Contact our customer support team at [insert contact details] to initiate the return process.
Provide your order number, the reason for the return, and any relevant details.
Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.
Package the item securely and include the RA number on the return package.
Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs.
Once we receive and inspect the returned item, we will process your refund.
Refunds
Upon successful inspection of the returned item, we will initiate the refund process.
Refunds will be issued to the original payment method used for the purchase.
Please allow [X] business days for the refund to be processed and reflected in your account.
Shipping costs, if any, are non-refundable.
In case of a refund, the amount refunded will exclude any discounts or promotions applied to the original purchase.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, we recommend initiating a return for a refund and placing a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide further assistance to resolve the issue.
Contact Us
If you have any questions or need further assistance regarding returns and refunds, please contact our customer support team . We are here to help!